I have been with Verizon for three years now and have finally hit my limit with them.
My acount has been killed 4 times now and change twice without prior knowldge.
All four times it was deactivated happened when they were doing upgrades and they had to create a new account for me loosing all of my email still residing on the server.
The two times they have changed my account without my knowing had the same result with all server located email lost.
Well it happened a third time over the last two days on another upgrade to the Email server, my account is now deactivated once again. Tomarrow (later today) I will call billing and tell them to actiate it long enough for me to get the email if I can and then I will call and kill the account, along with cell phone service and long distance service, all of which have had issues attached to them over the last few years on a regular basis.
It would be one thing if we were late with payments, or if it was one iota of our own fault. But it isn't and never has been, ever.
We make all our bill payments online with automatic billing and almost carry a 0 balance on accounts payable. We never have been in a situation in the last 10 years where a partial payment has been needed.
All I can say is if anyone is considering Verizon, I would keep checking a bit. If anyone is using Verizon I would keep detailed records of all service calls and issues including peoples names and dates.
On a scale of 1 - 10 I would give the speed of the connection and up time a 10 but the email service, cell phone service/web service and tech support/repair a low 2...
anyway...